Shipping policy

Shipping Policy

Thank you for shopping with I’m HER. This policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed during regular business days, excluding weekends and holidays. Processing times may vary depending on product availability, order volume, and the fulfillment location.

The estimated processing and delivery information available for your order will be displayed during checkout or provided in your order confirmation. Processing time is separate from shipping transit time.

Once an order has been submitted, we cannot guarantee changes to the products, shipping address, or delivery method.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and shipping charges are calculated and displayed at checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, high order volume, incorrect addresses, customs processing, or other circumstances outside our control.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation with your tracking information after your order ships. Please allow up to 48 hours for the carrier’s tracking system to update.

Some orders may arrive in separate packages and on different dates.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. I’m HER is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.

If a package is returned because of an incorrect address, refused delivery, or failure to claim the package, the customer may be responsible for additional shipping charges to have the order shipped again. Original shipping charges are nonrefundable.

Delayed or Missing Packages

If your package is delayed, please check the tracking information and contact the shipping carrier for the latest update.

If tracking shows that your package was delivered but you cannot locate it:

  • Allow at least 48 hours, as carriers sometimes mark packages delivered before arrival.
  • Check around the delivery location and with household members or neighbors.
  • Contact the shipping carrier to request delivery confirmation.
  • Contact us through our Contact page if the package remains missing.

We will assist with eligible carrier investigations when possible. Refunds or replacements are not automatically guaranteed and will depend on the carrier’s findings and applicable law.

Damaged Shipments or Incorrect Items

Inspect your order immediately after delivery. If an item arrives damaged or you receive the wrong product, contact us through our Contact page within 48 hours of delivery.

Please include your order number and clear photographs of the item, packaging, and shipping label. Claims submitted without the required information may be delayed or denied.

International Orders

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless specifically stated during checkout.

Customs processing may cause additional delivery delays.

Age-Restricted Products

Certain products, including alcoholic beverages, may require age verification and the signature of an adult who meets the legal age requirement at delivery. Age-restricted orders will not be left unattended. Additional shipping restrictions may apply based on the destination.

Final Sale Policy

Shipping charges are nonrefundable. All purchases are subject to our Refund and Return Policy, under which all sales are final except when a remedy is required by applicable law.

By placing an order with I’m HER, you acknowledge that you have reviewed and agreed to this Shipping Policy.