Refund policy
Refund and Return Policy
All Sales Are Final
Due to the nature of our products, all purchases made through I’m HER are final. We do not accept returns or exchanges and do not issue refunds, store credits, or price adjustments for:
- Change-of-mind purchases
- Incorrect sizes, colors, scents, or products selected by the customer
- Unwanted items
- Sale, promotional, or clearance merchandise
- Gift cards
- Intimate, personal-care, beauty, health, wellness, or consumable products
Please carefully review all product descriptions, ingredients, sizing information, prices, and order details before completing your purchase.
Order Cancellations
Orders cannot be canceled or changed after they have been submitted. This includes changes to products, quantities, shipping addresses, or payment methods.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us through our Contact page within 48 hours of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.
Submitting a claim does not automatically guarantee a refund or replacement. We will review the claim and provide an appropriate resolution when required by applicable law.
Shipping Issues
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, or packages delivered to an address entered incorrectly during checkout.
Legal Rights
Nothing in this policy limits any consumer rights or remedies that cannot legally be waived. Where applicable law requires a return, refund, replacement, or other remedy, I’m HER will comply with those requirements.
By completing a purchase from I’m HER, you acknowledge that you have reviewed and agreed to this policy.